Position Objective:

To lead solution architecture and design for 5G Core and EPC networks, ensuring interworking with other domains, driving transformation, and aligning with regulatory standards and business goals.

Job Description and Responsibilities:

• Designs 5G Core and EPC networks (AMF, SMF, UPF, NSSF, NEF, NWDAF, Core DO, MME, S-GW, P-GW, AAA, ePDG, DNS) to meet business requirements.
• Develops capabilities for 5G standalone core, network slicing, private networks, and edge use cases.
• Drives transformation and modernization of data services to align with emerging technologies.
• Manages capacity and performance expansions for Data Core network components and services.
• Ensures business continuity, georedundancy, and multi-layer resilience for data services, incorporating risk management guidelines.
• Coordinates with Mobility, Transport, Fixed Services, IT, Cyber Security, and Operations teams for 5G and Data Core node integration.
• Conducts end-to-end validation, verification, and acceptance testing for new VNFs/CNFs.
• Designs and validates Data Core solutions, including NFV, OPNFV, service chaining, NFVI, VIM, and NFVO, approving related Method of Procedures (MOPs).
• Maintains and approves technical documentation (HLD, LLD, integration specs, solution documents).
• Validates vendor solutions, ensuring compliance with regulatory standards and the latest technologies.
• Prepares and evaluates RFX, RFI, RFP, RFQ, and BOQs, supporting procurement and vendor evaluation.
• Conducts POCs, proposes emerging technologies, and drives business value through operational efficiency and service enablement.

Qualifications and Experience:

• Minimum 12 years of experience in telecommunications, with in-depth expertise in 5G Core and Data Core design.
• Bachelor’s or master’s degree in computer science, Telecom Engineering, or a related field from a reputed university.
• Techno-functional role requiring expertise in 5G Core and EPC (e.g., AMF, SMF, UPF, NSSF, NEF, NWDAF, MME, S-GW, P-GW), NFV (NFVI, VIM, NFVO), network slicing, CUPS architecture, Telco Cloud, and Open RAN.
• Hands-on experience in network automation and orchestration (e.g., Python, Ansible) and solution validation for Data Core networks.
• Strong Data Core design skills, including network architecture design, cross-domain integration, vendor management, and business value creation.
• Ability to lead technical and functional aspects of Data Core initiatives, balancing design expertise with stakeholder collaboration and regulatory compliance.
• Excellent communication (written, oral, listening), leadership, analytical, and problem-solving skills, with proficiency in executive reporting and presentations.
• Industry-recognized certifications in telecom, cloud, or network design (e.g., Cisco CCNP, Nokia SRA, AWS Certified Solutions Architect) desirable.
• Excellent communication skills in English are a must, equal competency in Arabic will be an advantage.
• Strong command of both English and Arabic languages (both written and spoken).

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Position Objectives:

• Oversee vendor deliveries for Core Network and Cloud domains, ensuring compliance with contractual and technical requirements.
• Govern and implement end-to-end acceptance processes to secure timely and high-quality project delivery.
• Manage the operational handover of solutions, maintaining performance, reliability, and service continuity.
• Define and enforce acceptance criteria, quality audits, and test methodologies to ensure vendor adherence.
• Drive KPI optimization through inspections, configuration tuning, and feature implementation.
• Collaborate with stakeholders across design, implementation, and operations to resolve acceptance challenges.
• Provide governance, reporting, and continuous improvement initiatives to enhance operational excellence.

Job Description & Responsibilities:

• Ensure vendor quality processes, test plans, and acceptance criteria comply with project standards and technical requirements.
• Define and oversee inspection methodologies, acceptance checkpoints, and ATP documentation.
• Manage and monitor Core Network and Cloud acceptance activities, including site validation, end-to-end testing, and failover scenarios.
• Conduct audits and quality reviews, identify non-conformities, and drive corrective actions to closure.
• Lead governance forums with stakeholders to review Core KPIs, define action plans, and implement improvements.
• Coordinate parameter optimization and feature deployments to enhance network performance.
• Support operational readiness by facilitating customer acceptance of delivered services.
• Collaborate with technical teams to establish service-level acceptance methodologies and validation frameworks.
• Align ATP documentation, acceptance schedules, and deliverables with customer requirements.
• Provide accurate and timely reporting on acceptance status, quality compliance, and progress against plan.
• Track and govern acceptance activities through PMO systems, ensuring alignment with project milestones.
• Conduct process gap analysis and recommend enhancements to strengthen delivery efficiency.
• Represent Operations Assurance in reviews, compliance meetings, and cross-functional workshops.



Qualifications & Experience:

• Bachelor’s degree in Computer Science, Telecommunications, or Engineering.
• Minimum 10 years of professional experience in telecom (Operator or Vendor), including at least 3 years managing field teams and leading Core/Cloud acceptance activities.
• Proven track record of managing quality assurance and acceptance in major LTE/3G/2G Core Network projects.
• Strong knowledge of Core domains (EPC, IMS, VoLTE) and Cloud infrastructure.
• Excellent organizational, leadership, and interpersonal skills with experience in multicultural environments.
• Strong written and verbal communication skills in English.
• Proficiency in MS Office tools (Word, Excel, PowerPoint, Visio).
• Strong communication skills with fluent English and a good command of Arabic (written and spoken).

No JD Provided by Hiring Manager

Position Objective:

To lead AI operations and cloud automation initiatives for private cloud infrastructure, developing and managing an AIOps framework, defining use cases, tools, and platforms, and building an AI adoption roadmap to drive business value realization.

Job Description and Responsibilities:

• Leads the development and implementation of an AIOps framework for private cloud infrastructure, integrating AI-powered observability and automation.
• Defines AIOps use cases and calculates business value realization to align with strategic goals.
• Develops and maintains a comprehensive AI adoption roadmap for cloud-native Telco/IT infrastructure.
• Manages deployment and integration of AIOps tools (e.g., monitoring systems, service assurance platforms) with existing infrastructure.
• Collaborates with cross-functional teams to build closed-loop automation and self-healing capabilities for L1/L2 tasks.
• Designs, tests, and programs automation equipment and processes to enhance operational efficiency.
• Ensures AI governance, model explainability, and effective use of AI in network operations.
• Supervises automation processes to maintain performance and quality standards.
• Identifies and resolves quality issues and defects in AIOps and automation solutions, writing detailed reports.
• Monitors advancements in AIOps and cloud technologies (e.g., AWS, Azure, Google Cloud) to maintain a state-of-the-art implementation.

Qualifications and Experience:

• Minimum 10 years of experience in cloud-native operations or telecom network automation, including 3 years in AI Ops or cloud automation roles.
• Bachelor’s or master’s degree in computer science, Data Science, or a related field from a reputed university.
• Techno-functional role requiring expertise in AIOps, machine learning engineering, and applied AI for IT/network operations (e.g., observability, automation, service assurance).
• Hands-on experience with cloud platforms (e.g., AWS, Azure, Google Cloud) for Telco workloads.
• Strong AI Ops and cloud automation skills, including AI/ML pipeline development, automation scripting (e.g., Python, Ansible), observability design, and incident management automation.
• Ability to lead technical and functional aspects of AI Ops initiatives, balancing AI/ML expertise with process automation and cross-functional collaboration.
• Excellent communication (written, oral, listening), leadership, negotiation, presentation, coaching, and mentoring skills.
• Industry-recognized certifications in AIOps, cloud, or AI technologies (e.g., AWS Certified Machine Learning, Google Cloud Professional Machine Learning Engineer, ITIL) are desirable.
• Strong command of both English and Arabic languages (both written and spoken).

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Position Objectives:

• To implement and lead an operations governance function for a nationwide secure private network project to ensure operational excellence and service delivery quality for the end-users.

Job Description & Responsibilities:

• Oversee the operations and maintenance activities of nationwide secure private network and provides guidance and support in handing major and complicated problems.
• Design, develop, and maintain internal processes, policies, and procedures to drive Operational excellence, ensuring continuous review cycles for compliance and effective design.
• Set up and implement adequate governance and process interfaces to coordinate with respective stakeholders on managing performance trends for technology assets and implementing corrective actions on areas of improvements identified.
• Serve as the main point of contact for the sector to report progress of strategic projects and the sectors performance to external parties (e.g., Technology Excellence & Control, Technology Strategy & Architecture).
• Conduct regular network & services performance audits including configuration, software levels, etc. and KPIs/QKIs checks
• Oversee the implementation of managed services contracts and deliveries for all network domains, ensuring MSP delivery models comply with the security and data governance requirements of the program.
• Collaborate with Network Operations to ensure that new MSPs are onboarded successfully and existing MSPs incorporate new responsibilities as per the operations scope of the project.
• Build and manage the Operations Governance Team to deliver responsibilities in the following areas:
• Change Management
• Establish a change management function to manage and enhance all changes required to the processes, agreements, and network with all stakeholders to ensure the stability and continuity of the services, including:
• Managing OLA and SLA enhancement plans.
• Manage the MC COWs' movement. 
• Managing the CM process.
• Manage interface with design & implementation functions.
• Capacity management and congestion mitigation.
• Managing Automation & Digitalization.
• Performance Management and Service Excellence
• Establish and manage a monitoring and reporting assurance function to ensure implementation of SLA management processes for efficient and accurate reporting, including.
• Real-time monitoring, daily/weekly reporting.
• Fault handling and reporting & escalation via SMS/email.
• Categorize faults, manage exceptions, and perform SLA compliance assessment.
• Repeated Faults and major RC reports.
• Governance of Service Excellence, including the customer complaints handling process.
• Establish and manage a reporting function to implement reporting processes for network performance, including network and service KPIs, as well as network operations performance metrics (MTTR).
• Ensure effective monitoring of network utilization, change management, upgrades, asset movement, and other operational activities.
• Drive proactive initiatives and develop mitigation plans with Network Operations and MSPs to proactively address issues and target continuous improvement of network performance and customer experience.
• QA and Acceptance
• Oversee and govern the acceptance process for all network asset handovers from Delivery to Operation, and collaborate with Network Operations to manage acceptance of all Vendor deliverables.
• Collaborate with Delivery Team to control Vendor Acceptance and handover
• Implement field QA processes to supervise and control vendor implementation quality and manage and escalate field quality issues.
• Manage acceptance of infrastructure delivery to the Service Operating Unit.

Risk Management & Compliance

• Develop and maintain a risk management and compliance framework to ensure all operational activities adhere to regulatory, security, and quality standards.
• Lead operational audits and ensure timely closure of findings.

Stakeholder Management

• Act as the main liaison for operational governance with internal and external stakeholders, ensuring effective communication and alignment.
• Organize and lead regular governance meetings and operational reviews.

Incident & Crisis Management

• Oversee the end-to-end incident management process, including major incident response, root cause analysis, and post-incident reviews.
• Ensure the operations team is trained and prepared for crisis scenarios.

Qualifications & Experience:

• Bachelor’s Degree in Telecommunications or Engineering  
• Minimum 20 years’ experience with at least 7 years in a senior operations management position and at least 3 years as Head of Operations. 
• Extensive experience in the management of operations outsourcing in complex telecom networks and developing and implementing SLAs and SLA management.
• Experienced in designing organizations and processes for network operations and managing change in an operational environment.
• Experience in managing and influencing to achieve results in a matrix organization.
• A proven operational excellence mindset
• Experience with OSS solutions from the leading vendors.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.