Position Objective:

• Lead and manage end-to-end projects in the domain of IP/MPLS and advanced telecom network technologies.
• Serve as a technical consultant and project leader, overseeing planning, design, implementation, and delivery.
• Drive project execution by ensuring alignment with approved scope, budget, KPIs, and timelines.
• Collaborate with cross-functional teams, vendors, and stakeholders to ensure seamless project rollout.
• Provide technical leadership in areas of IP, MPLS, QoS, and broadband architecture.
• Establish and maintain project governance, documentation, and reporting frameworks.
• Identify risks, bottlenecks, and dependencies; implement mitigation and improvement actions.
• Ensure adherence to technical standards, quality benchmarks, and operational excellence.

Job Description & Responsibilities:

• Plan, lead, and execute complex IP/MPLS network deployment projects, ensuring full alignment with technical and business objectives.
• Develop comprehensive project charters, schedules, KPIs, SLAs, and communication plans to manage deliverables and milestones.
• Oversee the design, configuration, and integration of large-scale, multi-vendor IP/MPLS networks supporting L2/L3 VPNs and QoS implementations.
• Manage the rollout and migration of core, aggregation, and access network elements, including routers, switches, and transport equipment.
• Conduct detailed network design validation, interoperability testing, and acceptance of MPLS VPNs, TE tunnels, and QoS configurations.
• Review and approve HLDs (High-Level Designs) and LLDs (Low-Level Designs), ensuring compliance with architectural standards and performance benchmarks.
• Prepare and evaluate technical documentation, RFPs, RFIs, and vendor proposals, ensuring accuracy and adherence to project scope.
• Monitor vendor and subcontractor performance, ensuring quality, timely delivery, and adherence to SLAs.
• Perform root cause analysis (RCA) for network-related issues, escalating and resolving performance bottlenecks during rollout.
• Validate test cases, oversee lab and field trials, and prepare final evaluation reports with recommendations and performance insights.
• Ensure seamless integration of MPLS TE, FRR, LDP, RSVP-TE, MP-BGP, and OSPF-TE protocols within the network.
• Support the deployment of Ethernet, IP/MPLS, VPLS, and broadband DSL architectures for large service provider networks.
• Coordinate with NOC and operations teams to define acceptance criteria, testing procedures, and handover documentation.
• Track and report project progress, risks, and variances to management with mitigation and recovery plans.
• Drive continuous improvement by identifying opportunities for network optimization, QoS enhancement, and cost efficiency.

Qualifications & Experience:

• Bachelor’s or Master’s degree in Telecommunications, Electrical, or Computer Engineering
• Certification: PMP or PgMP (mandatory) | CCNP/CCIE/JNCIP/JNCIE preferred.
• 10+ years in IP/MPLS network projects, including 5 years in project management with large telecom operators or integrators.
• Strong expertise in MPLS VPN (RFC 2547bis), QoS design, and broadband network architectures.
• Deep understanding of routing protocols (BGP, OSPF, IS-IS) and Ethernet technologies (VPLS, QinQ, STP, MSTP, LAG, Multicast).
• Skilled in MPLS TE, FRR, LDP, RSVP-TE, MP-BGP, and OSPF-TE configuration and deployment.
• Experience with Cisco IOS and other multi-vendor routing/switching platforms.
• Familiar with transport and access technologies — DWDM, EoSDH, POS, GigE, BRAS, and MSAN.
• Proven ability to lead large-scale IP/MPLS rollouts, manage vendors, and ensure KPI-driven delivery.

Position Objective:

• Lead the financial planning, budgeting, and contract management activities within the Operations Sector.
• Ensure effective allocation, utilization, and control of operational budgets.
• Oversee the development and execution of contracts, ensuring compliance with financial and operational policies.
• Monitor vendor and contractor performance to ensure adherence to agreed terms, budgets, and timelines.
• Develop and implement strategies to enhance financial efficiency and optimize resource utilization.
• Conduct financial analysis and risk assessments to support decision-making and improve performance outcomes.
• Ensure timely and accurate financial reporting, cost control, and accountability across operations.
• Build and maintain strong relationships with internal stakeholders and external vendors for effective coordination.
• Provide leadership and direction to the Financial & Contract Management team to achieve departmental and organizational goals.
• Drive continuous improvement initiatives to strengthen financial governance and contract management practices.

Job Description & Responsibilities:

• Develop and implement financial and contract management strategies aligned with operational and organizational objectives.
• Provide direction and leadership to the Financial & Contract Management Department to ensure high performance and continuous improvement.
• Contribute to operational planning, driving efficiency, transparency, and accountability across all financial and contractual activities.
• Lead preparation, management, and monitoring of budgets for the Operations Sector.
• Coordinate with finance teams to secure approvals, track utilization, and ensure adherence to budgetary controls.
• Review budget variances, financial forecasts, and performance reports; recommend corrective actions to meet financial targets.
• Ensure cost allocation and reporting processes comply with established accounting standards and internal policies.
• Conduct financial performance analysis, P&L reviews, and cost optimization assessments.
• Identify financial risks within operations and propose mitigation strategies.
• Develop financial models and reports to support strategic decisions and operational planning.
• Oversee drafting, evaluation, and execution of all operational contracts, ensuring compliance with policies and regulations.
• Ensure contracts are technically and financially sound, reflecting agreed terms and service levels.
• Coordinate with procurement and legal teams on negotiations, contract renewals, and dispute resolutions.
• Supervise vendor selection, evaluation, and performance monitoring to ensure quality and cost-effectiveness.
• Maintain strong relationships with suppliers and contractors to achieve service excellence.
• Approve payments, manage financial penalties, and oversee contract closures in alignment with agreed deliverables.
• Ensure accurate documentation and timely reporting of all financial and contractual data.
• Provide periodic financial and operational expenditure reports to management.
• Support data-driven decision-making by maintaining up-to-date records and performance dashboards.
• Review existing systems and processes to identify improvement opportunities.
• Implement new tools or practices to enhance financial efficiency and control.
• Promote knowledge sharing and training initiatives to strengthen team capability.
• Define team objectives, KPIs, and development plans aligned with departmental goals.
• Manage recruitment, performance appraisals, and employee engagement activities.
• Coach, mentor, and motivate staff to foster accountability, growth, and collaboration.
• Ensure full compliance with internal policies, audit requirements, and financial governance standards.
• Maintain integrity and transparency across all financial and contract management operations.
• Collaborate with internal teams (Finance, Procurement, Operations) for budget control, vendor evaluation, and performance reviews.
• Liaise with external vendors and contractors to monitor execution and resolve operational issues.

Qualifications & Experience:

• Bachelor’s/Master's degree in Engineering, Business Administration, or an equivalent field is required.
• Certification in Advanced Financial Planning and Management (CFA) or any other equivalent financial certification. Additional training in Contract Management, Procurement, or Risk Management is an advantage.
• Minimum of 12+ years of relevant experience, with at least 5–6 years in a leadership or managerial role.
• Proven experience in budgeting, financial planning, and contract management within a large or complex organization.
• Demonstrated expertise in financial control, cost analysis, and budget optimization
• Strong background in vendor and contract management, including drafting, evaluation, and negotiation.
• Experience coordinating with multiple internal and external stakeholders to ensure compliance and operational efficiency.
• Strong analytical, organizational, and problem-solving skills.
• Excellent planning, budgeting, and negotiation capabilities.
• Solid understanding of financial modeling, risk assessment, and cost allocation methodologies.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Proficiency in financial management systems and Microsoft Office Suite (Excel, PowerPoint, Word).
• Bilingual proficiency in English and Arabic (written and spoken) is required

Position Objectives:

• Provide strategic and operational management for the fiber business to achieve growth and profitability by providing support to the VP of Fiber Operations Management
• Oversee planning, deployment, and efficient utilization of fiber infrastructure to maximize revenue
• Develop and execute long-term fiber business strategies, including market analysis and competitor benchmarking
• Monitor infrastructure performance, financial metrics, and utilization KPIs to ensure operational excellence
• Coordinate cross-functional teams to align CAPEX/OPEX budgets with business objectives
• Identify risks, implement mitigation plans, and ensure high-quality service delivery
• Optimize fiber asset deployment and manage build vs. lease decisions to support network expansion

Job Description & Responsibilities:

• Provide strategic and operational leadership for the fiber business to achieve sustainable growth, profitability, and operational excellence.
• Oversee planning, deployment, and efficient utilization of fiber infrastructure to maximize revenue and network performance.
• Develop and execute a comprehensive 10-year fiber business plan and strategy, continuously updating it based on market trends, business evolution, and competition.
• Conduct in-depth market analysis and competitor benchmarking to identify growth opportunities and inform strategic decisions.
• Drive revenue maximization by exploring new business opportunities and ensuring optimal utilization of fiber assets.
• Define technical requirements for Fiber Optic Media (FOM) systems and oversee delivery of IT projects, upgrades, and change requests.
• Coordinate with cross-functional teams to align CAPEX/OPEX budgets, investment plans, and annual forecasts with strategic fiber objectives.
• Develop long-term demand forecasts (3–5 years) and integrate them with annual planning and investment strategies.
• Monitor infrastructure performance, track financial KPIs, and ensure alignment with business goals.
• Manage build vs. lease decisions based on cost-benefit analysis, long-term demand, and strategic priorities.
• Ensure accurate and up-to-date infrastructure databases and coverage maps for own and competitor networks.
• Identify potential risks, develop mitigation strategies, and implement contingency plans to ensure business continuity.
• Oversee deployment, maintenance, and lifecycle management of fiber assets to ensure high availability and reliability.
• Track and manage infrastructure utilization rate to optimize network efficiency and capacity usage.
• Monitor revenue growth and profitability metrics to maintain financial health and sustainable business outcomes.
• Track project completion rates, ensuring timely and within-budget delivery of fiber network initiatives.
• Collect customer feedback and monitor customer satisfaction to maintain high-quality service delivery.
• Develop and maintain financial and operational KPIs for consistent performance measurement.
• Prepare senior management and board-level reports on fiber business performance, infrastructure utilization, and financial outcomes.
• Coordinate with Fiber Demand Management teams to ensure consistency between annual budgets, investment plans, and long-term strategy.
• Support strategic decisions on fiber network expansion, including build vs. lease and investment planning.
• Ensure efficient utilization of fiber assets to drive revenue maximization and cost optimization.
• Lead initiatives to improve operational processes, performance monitoring, and infrastructure management.
• Provide guidance on technical, operational, and financial aspects of the fiber business to ensure strategic alignment.
• Implement proactive measures to address risks, network issues, or operational bottlenecks.
• Oversee CAPEX and OPEX planning and execution to ensure effective budget management.
• Monitor market trends and competitor activity to inform strategic business adjustments.
• Drive alignment between fiber network strategy, operational plans, and long-term business goals.
• Ensure regulatory and compliance standards are met in all aspects of fiber operations.
• Support organizational decision-making by providing accurate, timely, and actionable insights on fiber business performance.
• Continuously identify opportunities to optimize network resources, improve customer experience, and enhance profitability.

Qualifications & Experience:

• Master’s or Bachelor’s degree in Computer Science, Telecommunications, Engineering, or a related technical field
• Over 15 years of relevant experience in fiber network management, strategic planning, and operational leadership
• Proven expertise in infrastructure management, financial analysis, and performance monitoring
• Strong leadership and decision-making capabilities, with experience managing cross-functional teams
• Excellent communication, coordination, and stakeholder management skills
• Demonstrated ability to work collaboratively across diverse teams and global business environments
• Strong analytical and problem-solving skills to address operational, financial, and strategic challenges
• General management expertise in running fiber business operations in competitive global markets
• Fluent in English, with proficiency in Arabic will be an advantage.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Position Objectives

Lead the design and automation of scalable, secure, and resilient cloud-native infrastructure on Oracle Cloud Infrastructure (OCI). Drive Site Reliability Engineering (SRE) practices to ensure robust incident management, zero-downtime deployments, and effective disaster recovery, enabling an agile, collaborative digital platform through GitOps, advanced monitoring, and automation.

Job Description & Responsibilities

• Architect and deploy high-availability infrastructure on OCI using Terraform, Ansible, and GitHub Actions, prioritising resilience and disaster recovery.
• Manage containerised environments with Docker, Kubernetes, and Helm, implementing GitOps for automated deployments across Dev, Test, Staging, and Production.
• Optimise CI/CD pipelines with Jenkins, GitLab CI, or ArgoCD, incorporating canary deployments and zero-downtime strategies.
• Implement monitoring and logging using Prometheus, Grafana, ELK Stack, Sentry, Zabbix, or New Relic to resolve issues proactively.
• Configure and optimise databases/services (PostgreSQL, MySQL, Redis, Kafka, Nginx) for performance, security, and scalability.
• Champion SRE practices, including incident management, blameless postmortems, secrets management, and security integration.
• Collaborate with development and architecture teams to align infrastructure with application needs, especially for Odoo (Python) and Camunda BPM platforms.
• Troubleshoot complex infrastructure issues, optimising for scalability and performance in multi-cloud environments (OCI, AWS, Azure, VMware).
• Communicate technical concepts clearly and foster a collaborative, team-oriented environment.

Qualifications & Experience

• Bachelor’s degree in Computer Science, IT, or related field (required); Master’s in Cloud Computing or Software Engineering (preferred).
• 8+ years of DevOps, SRE, or cloud infrastructure experience, with proven expertise in OCI-based infrastructure design and deployment.
• Deep knowledge of containerization (Docker, Kubernetes, Helm) and automation tools (Terraform, Ansible, GitHub Actions, Jenkins, Rundeck).
• Strong experience with monitoring/logging tools (Prometheus, Grafana, ELK Stack, Sentry, Zabbix, New Relic) and databases/services (PostgreSQL, MySQL, Redis, Kafka, Nginx, Cloudflare).
• Proven success in building CI/CD pipelines with GitOps and zero-downtime deployments.
• Practical SRE experience in incident management, disaster recovery, and resilience engineering in enterprise settings.
• Proficient in scripting (Bash, Python); familiarity with Odoo, Python, or Camunda BPM is a plus.
• Multi-cloud experience (AWS, Azure, VMware), with strong OCI expertise.
• Certifications in Oracle Cloud, Kubernetes, or DevOps/SRE (preferred).
• Strong problem-solving skills with a structured approach to complex technical challenges.
• Excellent English communication; Arabic proficiency is a plus.
• Collaborative, approachable, and able to convey complex technical concepts clearly.

Position Objectives:

• Oversee vendor deliveries for Core Network and Cloud domains, ensuring compliance with contractual and technical requirements.
• Govern and implement end-to-end acceptance processes to secure timely and high-quality project delivery.
• Manage the operational handover of solutions, maintaining performance, reliability, and service continuity.
• Define and enforce acceptance criteria, quality audits, and test methodologies to ensure vendor adherence.
• Drive KPI optimization through inspections, configuration tuning, and feature implementation.
• Collaborate with stakeholders across design, implementation, and operations to resolve acceptance challenges.
• Provide governance, reporting, and continuous improvement initiatives to enhance operational excellence.

Job Description & Responsibilities:

• Ensure vendor quality processes, test plans, and acceptance criteria comply with project standards and technical requirements.
• Define and oversee inspection methodologies, acceptance checkpoints, and ATP documentation.
• Manage and monitor Core Network and Cloud acceptance activities, including site validation, end-to-end testing, and failover scenarios.
• Conduct audits and quality reviews, identify non-conformities, and drive corrective actions to closure.
• Lead governance forums with stakeholders to review Core KPIs, define action plans, and implement improvements.
• Coordinate parameter optimization and feature deployments to enhance network performance.
• Support operational readiness by facilitating customer acceptance of delivered services.
• Collaborate with technical teams to establish service-level acceptance methodologies and validation frameworks.
• Align ATP documentation, acceptance schedules, and deliverables with customer requirements.
• Provide accurate and timely reporting on acceptance status, quality compliance, and progress against plan.
• Track and govern acceptance activities through PMO systems, ensuring alignment with project milestones.
• Conduct process gap analysis and recommend enhancements to strengthen delivery efficiency.
• Represent Operations Assurance in reviews, compliance meetings, and cross-functional workshops.



Qualifications & Experience:

• Bachelor’s degree in Computer Science, Telecommunications, or Engineering.
• Minimum 10 years of professional experience in telecom (Operator or Vendor), including at least 3 years managing field teams and leading Core/Cloud acceptance activities.
• Proven track record of managing quality assurance and acceptance in major LTE/3G/2G Core Network projects.
• Strong knowledge of Core domains (EPC, IMS, VoLTE) and Cloud infrastructure.
• Excellent organizational, leadership, and interpersonal skills with experience in multicultural environments.
• Strong written and verbal communication skills in English.
• Proficiency in MS Office tools (Word, Excel, PowerPoint, Visio).
• Strong communication skills with fluent English and a good command of Arabic (written and spoken).

Position Summary:

• Ensure successful implementation and integration of IP/MPLS solutions across Cisco, Juniper, and Huawei platforms.
• Design and maintain high-availability, scalable, and redundant network topologies.
• Support network migrations, upgrades, and service rollouts with minimal downtime.
• Troubleshoot and resolve complex MPLS, routing, and QoS issues efficiently.
• Contribute to automation, documentation, and continuous improvement of network operations.

Job Description & Responsibilities:

• Implement and integrate Access MPLS solutions on Cisco, Juniper, and Huawei platforms at the aggregation layer.
• Design and configure high-availability and redundant network topologies using MPLS, routing, and QoS features.
• Configure routers and switches for MPLS, QoS, IPv4/IPv6, and advanced IP routing protocols.
• Perform root cause analysis and troubleshoot unexpected network behaviors during implementation.
• Support migration projects, upgrades, and new service rollouts, ensuring seamless execution.
• Collaborate with cross-functional teams to resolve critical incidents and maintain service continuity.
• Document configurations, implementations, and troubleshooting steps for knowledge sharing and compliance.
• Contribute to network automation initiatives (Ansible, Python, NetConf) to improve efficiency.
• Stay updated on emerging SDN, NFV, VXLAN, and EVPN technologies and recommend adoption where relevant.
• Ensure adherence to shift-based support, including weekends or night shifts when required.

Qualifications & Experience: 

• Bachelor’s Degree in Network/Telecommunication Engineering, Computer Science, or a related field (mandatory).
• 4+ years of hands-on experience in IP/MPLS engineering, integration, or support roles.
• Expertise in MPLS technologies (LDP, L2VPN, L3VPN, BGP).
• Understanding of routing and switching protocols (OSPF, IS-IS, BGP, etc.).
• Proven experience working with Cisco, Juniper, and Huawei platforms.
• Deep knowledge of QoS mechanisms and IPv4/IPv6 addressing & subnetting.
• Familiarity with network automation tools (Ansible, Python, NetConf) is a strong plus.
• Understanding of SDN/NFV, VXLAN, and EVPN is an added advantage.
• Certifications: CCNP (Service Provider/Enterprise) or JNCIP-SP required.
• Ability to work in a shift-based environment, including weekends and night shifts.
• Excellent analytical, troubleshooting, communication, and documentation skills.
• Strong teamwork and collaboration mindset with the ability to perform under pressure.

Position Objectives:

To analyze different reports, identify risks and gaps, and prepare executive-level recommendations and advice toward ensuring that all practices, processes, and services meet established standards through inspection, testing, and documentation, committed to identifying non-conformities, implementing corrective actions, and fostering continuous improvement, dedicated to maintaining compliance with regulatory requirements while enhancing overall efficiency and customer satisfaction.

Job Description & Responsibilities:

• Analyze different inputs and data and act as an advisor towards the management, providing structured insights and recommendations.
• Review, validate, and analyze department reports to highlight risks, compliance gaps, and improvement opportunities.
• Monitor and evaluate operational processes to ensure continuous improvement and compliance.
• Coordinate with different teams, stakeholders, and contractors to ensure data accuracy and timely reporting.
• Facilitate stakeholder communication, representing the division in meetings and aligning expectations with project teams and clients.
• Conduct benchmarking and trend analysis to improve acceptance and inspection practices.
• Identify, assess, and monitor operational risks using a structured risk management framework.
• Maintain and update the risk register, ensuring risk mitigation actions are implemented and monitored.
• Support risk assessment workshops and report risk exposure to relevant stakeholders.
• Manage all related projects and prepare periodic reports and dashboards.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Industrial Engineering, or a related field is required; a Master’s degree in Business or Risk Management is a plus.
• 15 years in telecom infrastructure, quality assurance, or business excellence. 
• Strong analytical, reporting, and stakeholder management skills.
• Proficiency in data analysis tools (Excel, Power BI, or similar) and presentation software (PowerPoint).
• Experience in process optimization, KPI tracking, and reporting.
• Familiarity with ISO standards or quality frameworks is a plus.
• English Language is mandatory.

Job location: Riyadh, KSA.

Position Objective

We are seeking a skilled Solution Architect to design and lead the development of an AI-driven digital platform built on Odoo ERP, integrating mobile apps, real-time vehicle tracking, and AI/ML capabilities. The successful candidate will lead innovative projects utilising Odoo ERP, cloud-native technologies, and AI/ML to transform operations.

The role focuses on:

• Creating strategies and roadmaps to align technology with business goals.
• Defining a clear product/solution vision for scalability and efficiency.
• Selecting the most suitable technologies for robust solutions.
• Designing multi-layered architectures, including High-Level Design (HLD) and enterprise frameworks.

Job Description & Responsibilities

• Develop strategic roadmaps to guide platform development, ensuring alignment with business priorities in logistics, energy demand planning, and field operations.
• Define a product vision for a unified Odoo ERP platform, integrating mobile applications, real-time vehicle tracking, and AI/ML-driven insights.
• Select and implement optimal technologies (e.g., Docker, Kubernetes, OpenShift, Terraform, AI/ML frameworks) based on scalability, cost, and interoperability.
• Architect multi-layered solutions with:
• Presentation Layer: Mobile-first apps for field activity tracking.
• Application Layer: Microservices for operational workflows.
• Data Layer: Real-time IoT telemetry and database management.
• Infrastructure Layer: Cloud-native deployment for scalability.
• Create High-Level Design (HLD) documents to outline system architecture, data flows, and integrations.
• Apply enterprise frameworks (e.g., TOGAF) to ensure scalability, security (IAM, compliance), and maintainability.
• Drive system integrations with SAP, .NET applications, and IoT platforms using an API-first design approach.
• Implement AI/ML for demand forecasting, anomaly detection, and predictive analytics.
• Build digital checklists, automated workflows, and order validation systems to streamline operations.
• Collaborate with Planning, Supply Chain, Logistics, Monitoring, and Procurement teams to translate requirements into solutions.
• Lead development teams, provide technical guidance, and present insights to stakeholders.

Qualifications & Experience

• Bachelor’s in Computer Science, IT, Software Engineering, or related field. Master’s in Enterprise Architecture, Cloud Computing, or Data/AI preferred.
• 12-20 years in solution architecture, with 5+ years as a Solution Architect in logistics, energy, or field operations.
• Must-Have Skills:
• Odoo ERP: Customisation, modular design, and integration with SAP/.NET.
• Cloud-Native: Expertise in Docker, Kubernetes, OpenShift, and IaC (Terraform, Ansible).
• Mobile Apps: Designing native/cross-platform mobile applications.
• AI/ML: Implementing predictive analytics or anomaly detection.
• API Design: API-first integrations with IoT and enterprise systems.
• Certifications (preferred): AWS/Azure/GCP Architect, Certified Kubernetes Administrator (CKA),
• Must have TOGAF Certification to apply.
• Domains Preferred:
• Logistics: Real-time vehicle tracking, supply chain workflows.
• Energy: Demand planning or fuel haulage processes.
• Field Operations: Automation and IoT-based monitoring.

Submit your resume and portfolio showcasing Odoo, cloud-native, or AI-driven projects .

Arabic-speaking KSA residents are strongly encouraged to apply!

Position Objectives:

• Operations Engineer to handle the end-to-end UFPM platform (IBM Netcool / MYCOM OSI or equivalent) operations to sustain 99.9% availability.
• Enable rapid fault detection, correlation, and escalation to meet or beat SLA targets for MTTD/MTTR.
• Optimize thresholds, service-impact models, and noise suppression to reduce false alarms and misses.
• Drive data-driven performance monitoring and trend analysis across IP/MPLS, 4G/5G, FTTH, and data center domains.
• Lead RCAs for major incidents and implement preventive actions that harden stability and resilience.
• Build and maintain integrations between NMS/OSS and ITSM (ServiceNow/Remedy), championing automation.
• Uphold security, documentation, SOPs, and operational standards; collaborate effectively across teams in a 24×7 rotation.

Job Description & Responsibilities:

• Operate and maintain UFPM platforms (e.g., IBM Netcool, MYCOM OSI or equivalent), including patching, upgrades, and 99.9%+ availability.
• Ensure proactive fault detection, event correlation/de-duplication, and SLA-aligned alert escalation.
• Monitor KPIs across IP/MPLS, 4G/5G, FTTH, and data center/cloud; build dashboards and health checks.
• Define and optimize thresholds, suppression, and service-impact models to reduce noise and missed alerts.
• Lead incident response for P1/P2 events; perform RCAs and drive corrective/preventive actions.
• Integrate UFPM with NMS/EMS/OSS and ITSM tools (ServiceNow/Remedy) via APIs/webhooks; maintain CI/topology mapping.
• Develop/run automations and runbooks (e.g., event enrichment, auto-ticketing, remediation); script as needed.
• Perform trend analysis and capacity planning using historical data; recommend performance optimizations.
• Maintain governance: SOPs, configuration/version backups, access controls, and security/compliance adherence.
• Participate in a 24×7 on-call rotation; act as an escalation point and mentor NOC/operations teams.

Qualifications & Experience:

• Bachelor’s in Telecommunications, Computer Science, Electrical/Electronics Engineering, or related field.
• 7+ years in Network Operations, Service Assurance, or UFPM systems management.
• Hands-on with IBM Netcool, MYCOM OSI, or equivalent (operations, administration, configuration).
• Strong multi-vendor/multi-technology exposure—IP/MPLS, 4G/5G (Core/RAN), FTTH, and data centers.
• Proficient in network monitoring & performance management, KPI dashboards, SNMP/telemetry.
• Led P1/P2 incident response and RCAs with demonstrable improvements to MTTD/MTTR.
• Experience integrating NMS/OSS with ITSM tools (ServiceNow/Remedy) via APIs/webhooks (REST/JSON).
• Scripting for automation and correlation/threshold tuning (e.g., Python/SQL); exposure to Prometheus/Grafana/ELK/AIOps is a plus.
• Maintains SOPs, config/version backups, access controls; adheres to security/compliance standards.
• Strong analytical/problem-solving and clear English communication; effective cross-team collaboration and readiness for on-call rotation.
• Good command on English language, Arabic speaking will be a plus. 

Position Objectives

The Infrastructure & DevOps Engineer will be responsible for deploying, managing, and optimising Odoo-based applications across cloud and on-premises environments.

The role ensures high availability, scalability, and performance, while automating deployment processes, managing backups, and maintaining system security.

This position is essential for enabling efficient operations, seamless application delivery, and business continuity.

Job Description and Responsibilities

Infrastructure Deployment

• Deploy and manage Odoo-based applications on virtual machines (VMs)
• Configure and maintain load balancers for high availability and scalability

System & Application Configuration

• Set up Nginx for web services and reverse proxy
• Configure Redis for session management and caching
• Implement and manage PostgreSQL clusters for database redundancy and performance

DevOps & Automation

• Design and implement CI/CD pipelines for code deployment
• Automate infrastructure provisioning and application deployment processes

Backup & Migration

• Develop and manage application backup strategies (Hot/cold)
• Execute migration plans between cloud and on-prem environments (and vice versa)

Monitoring & Optimization

• Implement monitoring tools for performance and availability
• Optimise resource utilisation and ensure system security compliance

Qualifications and Skills

• Bachelor's or Master's in Computer or Information Technology
• Min 6 years to 10 Years of experience in System Administration, Min 3 years in DevOps and Min 1 year in Odoo.
• Strong Linux system administration background
• Proven experience with DevOps tools (Jenkins, GitLab CI/CD, Ansible, Docker)
• Expertise in Nginx, Redis, and PostgreSQL clustering
• Hands-on experience with load balancing and high-availability architectures
• Knowledge of cloud platforms (AWS, Azure, or similar) and on-prem infrastructure
• Ability to manage backup and disaster recovery processes
• Familiarity with networking concepts, security best practices, and performance tuning
• Must be Native Arabic-speaking and compliant with eligibility requirements
• Hands-on SQL and PostgreSQL Database.
• Hands-on Monitoring tools.

Preferred

• Experience with Odoo ERP deployment and customisation
• Knowledge of containerization (Docker/Kubernetes)
• Understanding of infrastructure as code (IaC) principles