Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Position Objectives:

• Subject matter expert in designing and implementing scalable Data Center Network (DCN) solutions.
• Focus on modern network architectures such as leaf-spine topology and network overlays.
• Lead and support large-scale telecom and enterprise network projects across design, deployment, and optimization phases.
• Collaborate with cross-functional teams, including pre-sales, to develop and deliver high-impact technical solutions.
• Define and document network design standards and recommend continuous improvements for efficiency and performance.
• Apply expertise in L2/L3 protocols, routing and switching, and IP-based technologies to deliver robust networking solutions.
• Leverage knowledge of SDN, NFV, and network automation to drive innovation and operational excellence.

Job Description & Responsibilities:

• Design and implement Data Center Network (DCN) infrastructures using leaf-spine topologies, VXLAN overlays, and EVPN control planes.
• Develop Low-Level Designs (LLDs) and High-Level Designs (HLDs) for scalable, redundant, and high-throughput network architectures.
• Configure and troubleshoot L2/L3 protocols including OSPF, BGP, eBGP, IS-IS, MSTP, RSTP, and VLAN/VXLAN segmentation.
• Lead integration of Software Defined Networking (SDN) and Network Function Virtualization (NFV) within data center environments.
• Automate network provisioning and configuration using tools like Python, Ansible, Terraform, or Netconf/RESTCONF APIs.
• Perform in-depth analysis of packet flows, multicast configurations, ECMP, and overlay/underlay traffic separation.
• Define QoS policies, ACLs, and implement traffic engineering strategies for latency-sensitive applications.
• Interface with multi-vendor platforms including Cisco (Nexus series), Juniper, Arista, Huawei, and Dell EMC networking solutions.
• Provide escalation-level support for complex incidents involving DCN performance, availability, and security.
• Participate in design reviews, audits, and security compliance checks (e.g., ISO/IEC 27001, PCI-DSS alignment).
• Maintain up-to-date technical documentation and contribute to network architecture standards and templates.
• Collaborate with infrastructure, security, and cloud teams to ensure seamless DCN integration with virtualization (e.g., VMware NSX, OpenStack), storage networks (e.g., FCoE, iSCSI), and hybrid/multi-cloud environments.

Qualifications & Experience:

• Bachelor’s degree in computer science, Computer Engineering, Telecommunications, or a related technical field.
• Minimum 8+ years of hands-on experience in Data Center Network design, deployment, and operations.
• Industry certifications strongly preferred: CCIE – Data Center (preferred), JNCIE-DC, Arista ACE, or Huawei HCIE-DCN
• Proven expertise in L2/L3 network protocols, including but not limited to:
• OSPF, eBGP/iBGP, IS-IS, MSTP/RSTP, IGMP, PIM, VXLAN, EVPN
• Strong practical experience with leaf-spine architectures, VXLAN overlays, and BGP EVPN-based fabric designs.
• In-depth knowledge of multicast, QoS, traffic engineering, and ECMP.
• Familiarity with multi-vendor environments: Cisco Nexus, Juniper QFX, Arista, Huawei CloudEngine, Dell EMC.
• Hands-on skills in network automation and scripting using tools like Python, Ansible, Terraform, or REST APIs.
• Experience with monitoring and telemetry tools (e.g., NetFlow, sFlow, SNMP, InfluxDB, Grafana, SolarWinds).
• Understanding of data center virtualization technologies (VMware, KVM, OpenStack) and their networking dependencies.
• Exposure to security best practices in data center environments (e.g., segmentation, ACLs, firewalls, zero-trust networking).
• Must be fluent in Arabic and English – both written and spoken.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Position Objective:

To manage end-to-end OSS/VAS project implementation, supporting program delivery, ensuring high-quality deliverables, and coordinating with stakeholders to meet project goals within scope, time, and budget.

Job Description and Responsibilities:

• Manages OSS/VAS project delivery to meet specifications, timelines, and budget requirements.
• Defines deliverables, roles, and responsibilities for project team members to align with objectives.
• Develops and maintains detailed project plans and procedures to ensure timely execution and quality.
• Coordinate project activities across stakeholders, including Mobility, IT, and Operations teams, for seamless OSS/VAS integration.
• Monitors project progress, tracks bottlenecks, and resolves issues to meet schedules and milestones.
• Ensures OSS/VAS dependencies are cleared in alignment with the overall program plan.
• Identifies and mitigates risks to program delivery, proposing effective solutions.
• Supervises work results, ensuring compliance with guidelines and proper documentation for stakeholders.
• Conducts regular progress reviews and coordination meetings with team members, vendors, and contractors.
• Drives business value through operational efficiency, quality assurance, and service enablement in OSS/VAS projects.

Qualifications and Experience:

• Minimum 15 years of telecommunications experience, with 5 years managing large-scale OSS/VAS projects.
• Bachelor’s or master’s degree in engineering or Telecommunications from a reputed university.
• Techno-functional role requiring expertise in OSS, VAS, and telecom protocols (e.g., IoT, LTE, 4G, 3 G, 2G, LAN, WAN, Mobile IP, routers, firewalls, web-based services).
• Proven experience in project execution management, including planning, budgeting, quality control, and issue resolution for OSS/VAS projects.
• Strong project management skills, including stakeholder coordination, risk management, quality assurance, and cross-functional team leadership.
• Hands-on experience with network automation and OSS/VAS platforms, with knowledge of project management methodologies.
• Valid Project Management certification (e.g., PMP, PRINCE2) required.
• Excellent communication (written, oral, listening), leadership, analytical, and presentation skills, with proficiency in executive reporting and dashboards.
• Industry-recognized certifications in telecom, OSS, or project management (e.g., ITIL, TM Forum Open APIs) desirable.
• Strong command of both English and Arabic languages (both written and spoken).

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Position Objectives:

• To implement and lead an operations governance function for a nationwide secure private network project to ensure operational excellence and service delivery quality for the end-users.

Job Description & Responsibilities:

• Oversee the operations and maintenance activities of nationwide secure private network and provides guidance and support in handing major and complicated problems.
• Design, develop, and maintain internal processes, policies, and procedures to drive Operational excellence, ensuring continuous review cycles for compliance and effective design.
• Set up and implement adequate governance and process interfaces to coordinate with respective stakeholders on managing performance trends for technology assets and implementing corrective actions on areas of improvements identified.
• Serve as the main point of contact for the sector to report progress of strategic projects and the sectors performance to external parties (e.g., Technology Excellence & Control, Technology Strategy & Architecture).
• Conduct regular network & services performance audits including configuration, software levels, etc. and KPIs/QKIs checks
• Oversee the implementation of managed services contracts and deliveries for all network domains, ensuring MSP delivery models comply with the security and data governance requirements of the program.
• Collaborate with Network Operations to ensure that new MSPs are onboarded successfully and existing MSPs incorporate new responsibilities as per the operations scope of the project.
• Build and manage the Operations Governance Team to deliver responsibilities in the following areas:
• Change Management
• Establish a change management function to manage and enhance all changes required to the processes, agreements, and network with all stakeholders to ensure the stability and continuity of the services, including:
• Managing OLA and SLA enhancement plans.
• Manage the MC COWs' movement. 
• Managing the CM process.
• Manage interface with design & implementation functions.
• Capacity management and congestion mitigation.
• Managing Automation & Digitalization.
• Performance Management and Service Excellence
• Establish and manage a monitoring and reporting assurance function to ensure implementation of SLA management processes for efficient and accurate reporting, including.
• Real-time monitoring, daily/weekly reporting.
• Fault handling and reporting & escalation via SMS/email.
• Categorize faults, manage exceptions, and perform SLA compliance assessment.
• Repeated Faults and major RC reports.
• Governance of Service Excellence, including the customer complaints handling process.
• Establish and manage a reporting function to implement reporting processes for network performance, including network and service KPIs, as well as network operations performance metrics (MTTR).
• Ensure effective monitoring of network utilization, change management, upgrades, asset movement, and other operational activities.
• Drive proactive initiatives and develop mitigation plans with Network Operations and MSPs to proactively address issues and target continuous improvement of network performance and customer experience.
• QA and Acceptance
• Oversee and govern the acceptance process for all network asset handovers from Delivery to Operation, and collaborate with Network Operations to manage acceptance of all Vendor deliverables.
• Collaborate with Delivery Team to control Vendor Acceptance and handover
• Implement field QA processes to supervise and control vendor implementation quality and manage and escalate field quality issues.
• Manage acceptance of infrastructure delivery to the Service Operating Unit.

Risk Management & Compliance

• Develop and maintain a risk management and compliance framework to ensure all operational activities adhere to regulatory, security, and quality standards.
• Lead operational audits and ensure timely closure of findings.

Stakeholder Management

• Act as the main liaison for operational governance with internal and external stakeholders, ensuring effective communication and alignment.
• Organize and lead regular governance meetings and operational reviews.

Incident & Crisis Management

• Oversee the end-to-end incident management process, including major incident response, root cause analysis, and post-incident reviews.
• Ensure the operations team is trained and prepared for crisis scenarios.

Qualifications & Experience:

• Bachelor’s Degree in Telecommunications or Engineering  
• Minimum 20 years’ experience with at least 7 years in a senior operations management position and at least 3 years as Head of Operations. 
• Extensive experience in the management of operations outsourcing in complex telecom networks and developing and implementing SLAs and SLA management.
• Experienced in designing organizations and processes for network operations and managing change in an operational environment.
• Experience in managing and influencing to achieve results in a matrix organization.
• A proven operational excellence mindset
• Experience with OSS solutions from the leading vendors.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.